Ratings & Reviews
Your Review
Resident Reviews
|Recommended: Yes303b — Overall was pretty clean, noticed some paint splashes on the laminate flooring. The desk also seems to be unlevel.
response from property -Devin, thank you for your feedback! We're glad to hear that you found the space overall clean. We apologize for the paint splashes on the laminate flooring and the desk being unlevel. We'll address this issue promptly with our painter to ensure everything meets the high standards we strive for. Best, Stephanie Community Manager
|Recommended: Yes‘Oui je recommanderiez à plusieurs personnes de vivre à Flatts c’est propre. Il les gens communiquent avec vous par mail ils ont beaucoup de respect pour tout le monde et envie dans la paix. Ici c’est génial j’adore flatt’s — Je dois remercier tous les équipes de Flatts, les accueil chaleureux, beaucoup de respect. Le bâtiment est propre et on est en paix ici et surtout en sécurité.
Merci beaucoup pour votre message chaleureux. Nous sommes ravis que vous vous sentiez bien accueilli et en sécurité chez Flatts. Votre satisfaction est notre priorité, et nous sommes heureux de savoir que vous appréciez la propreté et la tranquillité de notre bâtiment. N’hésitez pas à nous contacter si vous avez besoin de quoi que ce soit. Merci encore pour votre confiance.
Cordialement,
L'équipe de Flatts
|Recommended: YesHannah Beegle — Good
Hannah, Thanks for leaving us your feedback. We are here if you need anything. Thanks, the Flatts
|Recommended: YesEasy peezy — The entire process was easy and very comfortable
Donald, We're thrilled to hear that the entire process was easy and comfortable for you. Providing a smooth and pleasant experience is always our top priority. If you need anything else in the future, don't hesitate to reach out.
|Recommended: YesOverall review - move in — i just moved into my 1bed 1bath apartment but everything is good so far - there’s some minor issues concerns but that’s just living in a student apartment complex
Bailey, thank you for taking the time to share your feedback! We're glad to hear that you're settling into your new 1-bedroom, 1-bathroom apartment and that everything is going well overall. If there are any specific concerns you'd like to address, please don't hesitate to reach out to our team. We're here to ensure that your experience remains positive throughout your stay and will be happy to assist with any issues you may encounter. Welcome to the community! Best, Stephanie Hall Community Manager
|Recommended: YesFirst 48 hours — The first day, was hectic, but the view and the homeliness, made up for it. Everything is as advertised and all up to code and condition. No bugs, nothing to get fixed immediately. Most of all, no complaints.
Eian,thank you for your review! We're sorry to hear the first day was a bit hectic, but we're glad the view and the homely atmosphere made up for it. It's great to know everything met your expectations and that there were no issues. If you ever need anything during your stay, don't hesitate to reach out. We're here to ensure you have a wonderful experience! Best, Stephanie Hall Community Manager
|Recommended: YesThe Flatts — This is a wonderful community with lots of amenities. Easy to apply and communicate with staff during the process. Would highly recommend
Erin, Thank you so much for your kind words! We're thrilled to hear that you enjoyed the community and found the application process smooth. Our team works hard to make sure everything runs seamlessly, and we’re glad it made a positive impression. We truly appreciate your recommendation and look forward to continuing to provide a great experience for you! Best, Stephanie Hall Community Manager
|Recommended: YesLiving space — Everything has been easy and help has been wonderful
Amiyah, thank you for your wonderful feedback! We're so glad to hear that everything has been easy for you and wonderful! If you ever need further assistance, we're always here to help! Best, Stephanie Hall Community Manager
|Recommended: YesRecommendation — N A
We truly appreciate your recommendation and look forward to continuing to provide a great experience for you! Best, Stephanie Hall Community Manager
|Recommended: YesJust Moved in — The move in process was amazing The staff does a great job at assisting the residents on any key information, when you are ready to move in You all are the best.
Jayceon, We're thrilled to hear that your move-in process went smoothly and that our staff was able to assist you with everything. We strive to make the experience as seamless as possible, and it’s wonderful to know we met your expectations. If you ever need anything, we're here for you. You're the best! Best, Stephanie Hall Community Manger
|Recommended: YesGreat — Great
Killian, thank you for your rating! We hope you are enjoying your apartment. Best, Stephanie Hall Community Manager
|Recommended: YesGood — Pretty good
Dylan, glad to hear everything is good! If there is anything you need, we are here to help. Best, Stephanie Hall Community Manager
|Recommended: YesTHANK YOU ALL from Hao — First of all, I want to let the wonderful team at The Flatts Salisbury know that I have moved in and settled down in 240-302A.
For today, I especially want to thank Sarah, Dallas and Kamari for making my move-in smooth and easy. I’m very impressed by Sarah’s expertise and attention to details. She’s left me a lasting impression that this is the lady I can count on.
I have my special regards to Dallas. On my first day of visit, he’s the gentleman along with his colleague, who practiced the good old courtesy of “ Ladies first” opening the leasing office door for me with hearty-warming greetings. And today. Dallas spotted me right away when I’m most in need of someone to help me with the keys. He hauled himself up and down the stairs and drive me back and forth in spite of his knees problems.
Of course, I won’t forget Kamari’ big fresh smile with that sparkling eyes. I met young Tia the day before who guided me through the application step by step with all her sweetness and patience. I have to say The Flatts office has an eye for young talents.
And of course I will never hesitate to thank Stephanie Hall again for inviting me with this wonderful opportunity to meet you all.
Thank you all for making me feel at home on my first day. It’s such a comfort to know I’m in the good hands of a group of great people. The pleasure is always mine.
All the best
Hao
240-302A The Flatts
Dear Hao,
Thank you so much for your wonderful and heartfelt review. We are thrilled to hear that you have settled into your new home at The Flatts Salisbury, and we are equally delighted to know that your move-in experience was smooth and welcoming.
Your kind words about Sarah, Dallas, Kamari, and Tia have brightened our day. We are proud to have such dedicated and caring team members who go above and beyond to ensure our residents feel at home.
Sarah's attention to detail and expertise, Dallas's courteous assistance and dedication despite his knee issues, Kamari's warm smile and welcoming demeanor, and Tia's patience and guidance during your application process truly exemplify the spirit of our community. It's wonderful to hear that Stephanie Hall played a role in inviting you to join us, and we appreciate your gratitude towards her as well.
We are delighted that you feel in good hands with our team, and we are committed to continuing to provide you with the best possible experience. Thank you for choosing The Flatts Salisbury as your home. We look forward to many more positive interactions with you.
All the best,
Stephanie Hall
Community Manager
|Recommended: YesShout out to The Flatts. Dwight from Maintenance came as quick as a flash to unclog my toilet. He was courteous, nice and thorough. Thanks
Leslie, Thank you for your shout-out to The Flatts! We're thrilled to hear about your positive experience with Dwight from maintenance. Providing excellent service to our residents is our top priority, and we're delighted that Dwight was able to quickly and effectively resolve your issue with courtesy and thoroughness.
We'll be sure to pass along your kind words to Dwight and the rest of our team. If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help.
Warm regards,
Stephanie
Community Manager
|Recommended: YesGood apartment — Overall the Flatts is great quality. The staff is communicative whenever there is a community-wide issue e.g. power outage , keeps the grounds mostly clean, has good amenities e.g. gym and study area , and when my apartment had a leak they sent out maintenance immediately. The area feels generally safe. All major appliances and furniture are included, billing is easy and user friendly, and they are always hosting events and community engagement. My biggest complaint is loud upstairs neighbors to which there seems to be no solution. There is constant stomping and noise, mostly in the evening and night which is the worst part. After emailing management a few times about it, I was basically told there is nothing they can do.
Dear Carrie,
Thank you for sharing your experience at The Flatts. We're delighted to hear that you find our community to be of great quality, with responsive staff, excellent amenities, and prompt maintenance service.
We genuinely appreciate your feedback regarding noise disturbances from upstairs neighbors. We understand how disruptive this can be, especially during evenings and nights. We apologize for any inconvenience this has caused you. While we strive to address all concerns promptly, we acknowledge that resolving noise issues can be challenging. We are continuously exploring solutions to improve the living experience for all residents.
Please don't hesitate to contact us directly if you have any further concerns or suggestions. Your feedback is invaluable as we strive to create a comfortable living environment for all our residents.
Warm regards,
Stephanie
Community Manager
Frequently Asked Questions
The Flatts Salisbury has an overall rating of 5 out of 5 stars, based on 195 resident reviews.
According to the reviews shown, 96.4% of residents recommend The Flatts Salisbury.
Residents rate the staff at The Flatts Salisbury at 5 out of 5.
Residents rate maintenance at 5 out of 5.
Residents rate parking at 5 out of 5.