Ratings & Reviews
Your Review
Resident Reviews
|Recommended: YesNice staff. — The staff are friendly and make sure you have everything you need.
response from property -Thank you for sharing your experience, we are very happy to hear that the staff made your experience went smoothly. We are excited to welcome you as a resident!
|Recommended: Yes10 10 would recommend — The staff is very friendly. My leasing agent was so helpful with giving me information and she was a great communicator
Thank you for sharing your experience! We’re so glad to hear that our team made the leasing process smooth and that your leasing agent was able to provide clear communication and helpful information. We always strive to make sure our residents feel supported every step of the way, and it’s wonderful to know that came through for you.
|Recommended: Yes. — .
Anthony, we are very glad to hear that you are enjoying the apartment and giving The Flatts a 5-Star experience.
|Recommended: YesI went in for a tour and the two girls up front were super friendly very nice and greeted me with a smile i went on a tour of one the units and i believe her name was ava took me. she was very sweet and ready to give me the tour she was very informative and was able to answer all my questions
Our front desk team works hard to make sure everyone feels welcome, and we’re so glad they made a great first impression.
We're also happy to hear Ava took good care of you on your tour—she’ll be excited to know her helpfulness and knowledge stood out. If you have any more questions or need anything else, don’t hesitate to reach out. We’d love to have you as part of our community! Thanks, The Flatts
|Recommended: YesMy thoughts — I enjoy living in the flatts but I have been having problems with my roommate in room 304 A.
Caeasia, Thanks for leaving your honest review, we appreciate your feedback! We are sorry you are having roommate issues and would be happy to assist with any issues. Please stop in and speak to me, I will also be sending you an email. Best, Stephanie Community Manager
|Recommended: No234 - 102 C — This apt is so filthy I am shocked especially when shown a COMPLETELY different apt Said they couldn’t show me actual apt id be in If you had I would NEVER agree to live in this one Appears only 1 of the two other tenants is here 24 7 but does nothing to keep clean The other one told me she only uses her room bath and never eats here
There are mouse glue traps in kitchen new ones on counter My first night here I killed 2 COCKROACHES in my bathroom Obviously exterminator is needed When I arrived the smell of weed was throughout. When my son grandson helped me move stuff Sunday he let me know they couldn’t show smell it soon as opened front door. I smoke but abide by rules sit in my vehicle.
Overall I am REALLY DISAPPOINTED And OBVIOUSLY I’m gonna be the one to CLEAN someone else’s filth
Dear [Reviewer’s Name],
Thank you for bringing these concerns to our attention. We sincerely apologize that your move-in experience was not as expected. We understand your frustration and appreciate the opportunity to address these issues.
As you are aware, you moved into a unit that was already occupied, and while we do our best to ensure that common areas are clean upon new move-ins, we are not responsible for ongoing cleaning of shared spaces once residents are living in them. That said, we have addressed this matter with the current occupants and have encouraged them to maintain cleanliness in the common areas. If the issue persists, we will arrange for professional cleaning and pass the associated cost to the current residents.
Regarding the pest concerns, we were not previously aware of an issue in your unit. Now that this has been brought to our attention, we will promptly schedule pest control services and continue treatments as needed. Please be assured that your bedroom was thoroughly cleaned and move-in ready prior to your arrival.
We truly regret that you had to move into these conditions, and we appreciate your patience as we work to resolve the situation. I will be reaching out to you directly to follow up on these concerns and ensure we are taking appropriate steps.
Please do not hesitate to contact us with any additional questions or concerns. We are here to help.
Best regards, Stephanie community Manager
|Recommended: YesNo — No
Silvia, Thanks for your review. We would love for you to share your feedback if possible. Best, The Flatts
|Recommended: YesNice apartment complex, except for the transportation. — Trans in town is HORRIBLE
Harry, Thanks for your 5-star review and I'm sorry you are not happy with Shore Transit please feel free to stop in the office to discuss this so we can give them your feedback to see if there are ways thy can improve. Best, The Flatts
|Recommended: YesLove my new little life — We love our little cozy apartment
Thank you for your lovely review! We're so glad to hear that you're enjoying your cozy apartment. It’s wonderful to know that you feel at home here. If you ever need anything, don’t hesitate to reach out—we're always here to help! Best, Stephanie Community Manager
|Recommended: NoNo Comment — Maintenance is non-existent.
Daniel, We’re sorry to hear about your concerns regarding maintenance. After reviewing your account, we found that there are no open work orders currently associated with it. Please note that our maintenance team is currently short-staffed, and we’re prioritizing work orders in the order they were received to ensure everyone is assisted as quickly as possible.
If you’re experiencing any issues, we’d be more than happy to address them. Please submit a work order online or through the resident portal, and we’ll make sure it’s taken care of. Thank you for your understanding and patience! Best, Stephanie Community Manager
|Recommended: YesIts — Nice
Jake, We're happy to hear you had a nice experience. If there's anything else you'd like to share or any suggestions you have, we'd love to hear them. Looking forward to serving you again! Best, Stephanie Community Manager
|Recommended: YesN A — Good
Miriam, thank you for your feedback! We're glad you had a positive experience. If there's anything specific you enjoyed or think we could improve on, we'd love to hear more details. Your input helps us continue to provide the best service possible! Best, Stephanie Community Manager
|Recommended: YesGood place to live off campus — Only a five minute drive to campus and in a very quiet area. There were some issues that maintenance quickly took care of.
Jenna,Thank you for sharing your feedback! We're glad to hear that you enjoyed the convenient location and peaceful environment. We also appreciate your acknowledgment of our maintenance team's efforts to address any issues promptly.
If there is anything else we can do to make your experience even better, please don't hesitate to reach out.
Best regards, Stephanie Community Manager
|Recommended: YesThe Flatts review — Great Manager Very caring of her tenets.
Zuhair, thank you for your kind words! I'm glad to hear that you feel well taken care of. It's important to me that all my tenants have a positive experience, and I'm always here to support you. If there's anything else you need, please don't hesitate to reach out! Best, Stephanie Community Manager
|Recommended: YesGreat — I’m enjoying my stay.
Caleb, so glad you are enjoying your stay. Make sure you come to the upcoming resident events! Best, Stephanie Community Manager
Frequently Asked Questions
The Flatts Salisbury has an overall rating of 5 out of 5 stars, based on 195 resident reviews.
According to the reviews shown, 96.4% of residents recommend The Flatts Salisbury.
Residents rate the staff at The Flatts Salisbury at 5 out of 5.
Residents rate maintenance at 5 out of 5.
Residents rate parking at 5 out of 5.