Ratings & Reviews

Overall Rating

5
(153 reviews)
97.4% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
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Resident Reviews

submitted by Hao W. - |Recommended: YesTHANK YOU ALL from Hao — First of all, I want to let the wonderful team at The Flatts Salisbury know that I have moved in and settled down in 240-302A. For today, I especially want to thank Sarah, Dallas and Kamari for making my move-in smooth and easy. I’m very impressed by Sarah’s expertise and attention to details. She’s left me a lasting impression that this is the lady I can count on. I have my special regards to Dallas. On my first day of visit, he’s the gentleman along with his colleague, who practiced the good old courtesy of “ Ladies first” opening the leasing office door for me with hearty-warming greetings. And today. Dallas spotted me right away when I’m most in need of someone to help me with the keys. He hauled himself up and down the stairs and drive me back and forth in spite of his knees problems. Of course, I won’t forget Kamari’ big fresh smile with that sparkling eyes. I met young Tia the day before who guided me through the application step by step with all her sweetness and patience. I have to say The Flatts office has an eye for young talents. And of course I will never hesitate to thank Stephanie Hall again for inviting me with this wonderful opportunity to meet you all. Thank you all for making me feel at home on my first day. It’s such a comfort to know I’m in the good hands of a group of great people. The pleasure is always mine. All the best Hao 240-302A The Flatts
submitted by Leslie - |Recommended: YesShout out to The Flatts. Dwight from Maintenance came as quick as a flash to unclog my toilet. He was courteous, nice and thorough. Thanks
response from property -Leslie, Thank you for your shout-out to The Flatts! We're thrilled to hear about your positive experience with Dwight from maintenance. Providing excellent service to our residents is our top priority, and we're delighted that Dwight was able to quickly and effectively resolve your issue with courtesy and thoroughness. We'll be sure to pass along your kind words to Dwight and the rest of our team. If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help. Warm regards, Stephanie Community Manager
submitted by Carrie C. - |Recommended: YesGood apartment — Overall the Flatts is great quality. The staff is communicative whenever there is a community-wide issue e.g. power outage , keeps the grounds mostly clean, has good amenities e.g. gym and study area , and when my apartment had a leak they sent out maintenance immediately. The area feels generally safe. All major appliances and furniture are included, billing is easy and user friendly, and they are always hosting events and community engagement. My biggest complaint is loud upstairs neighbors to which there seems to be no solution. There is constant stomping and noise, mostly in the evening and night which is the worst part. After emailing management a few times about it, I was basically told there is nothing they can do.
response from property -Dear Carrie, Thank you for sharing your experience at The Flatts. We're delighted to hear that you find our community to be of great quality, with responsive staff, excellent amenities, and prompt maintenance service. We genuinely appreciate your feedback regarding noise disturbances from upstairs neighbors. We understand how disruptive this can be, especially during evenings and nights. We apologize for any inconvenience this has caused you. While we strive to address all concerns promptly, we acknowledge that resolving noise issues can be challenging. We are continuously exploring solutions to improve the living experience for all residents. Please don't hesitate to contact us directly if you have any further concerns or suggestions. Your feedback is invaluable as we strive to create a comfortable living environment for all our residents. Warm regards, Stephanie Community Manager
submitted by Sade A. - |Recommended: NoReviewer — I would just expect the unexpected.
response from property -Sade, Thanks for taking the time out in leaving us a review. I will be calling you get a little more feedback. Thanks, The Flatts
submitted by Kaeyatah N. - |Recommended: YesRecommend. — Moved here in the beginning of January and I honestly like the environment here. the front office and maintenance are helpful and appreciate their care.
response from property -Kaeyatah, thank you for leaving us an honest review we appreciate your feed back and enjoy having you here. If there is anything you need, we are always here to help. Best, The Flatts
submitted by Leslie P. - |Recommended: YesGreat Staff — Great caring staff
response from property -Leslie, Thanks for leaving us your honest review. Our staff is here whenever you need us ❤️
submitted by Jared J. - |Recommended: Yes5 Star — Absolutely wonderful. Nice and quiet. Concierge is very helpful and pleasant. The move was very smooth and easy going
response from property -Jared, I'm glad you are settling in your apartment, we are glad you chose to live here at The Flatts . If there is anything you need, we are here to help 😁
submitted by Jose C. - |Recommended: YesI really recommend — I really recommend this place
response from property -Jose, we are glad to hear you would recommend The Flatts we love having you as a resident. If you need anything we are here. Thanks, Flatts Fam
submitted by William P. - |Recommended: YesPlace is amazing — Love it
response from property -William, Thanks for your feedback we love to hear you love the Flatts!
submitted by Phillip J. - |Recommended: YesOverall not bad — Overall not a bad spot. Before signing the lease I wished the office staff gave me more information about certain things. Other than that the apartment is nice but a little small.
response from property -We appreciate your input as it helps us continually improve our services. We're pleased to hear that you find the apartment to be nice, though we understand your comment about its size. Your comfort and satisfaction are important to us, and we'll certainly keep your feedback in mind as we work on making improvements. Regarding the information provided during the lease signing process, we apologize if there was any lack of clarity or detail. We will use your comments as an opportunity to enhance our communication and ensure future tenants have a more comprehensive understanding of all relevant information. If you have any specific concerns or questions that you'd like to address, please feel free to reach out to our office. We're here to assist you and ensure that your experience at The Flatts is a positive one. Once again, thank you for choosing us as your home. The Flatts
submitted by Isaiah W. - |Recommended: YesGreat living — They took care of my problems asap. And are always ready and willing to accommodate my needs.
response from property -"We're delighted to hear that we could resolve your issues quickly and that we're always here to accommodate your needs. Thank you for your positive feedback!"
submitted by Daisuke M. - |Recommended: YesReview — Recommended for Salisbury University and University of Maryland Eastern Shore students.
response from property -Thank you so much for your positive review! We're delighted to hear that you recommend our student housing to Salisbury University and University of Maryland Eastern Shore students. Providing a comfortable and supportive living environment for students is our top priority, and we're thrilled that you've recognized the value we offer. If you have any further feedback or suggestions, please don't hesitate to let us know. We appreciate your recommendation and look forward to continuing to serve our students with the best possible experience. Thanks, The Flatts
submitted by Evelsonder B. - |Recommended: YesHmm — Hmm
response from property -Thank you for choosing our student housing and taking the time to leave a 4-star rating. We're glad to see that you had a positive experience with us. We value feedback from our residents, as it helps us understand what we're doing right and how we can improve. If you have a moment to share your thoughts on your stay or any aspects you particularly enjoyed, we would greatly appreciate it. Your insights can be incredibly helpful for both our team and potential residents looking for insights into our community. Thank you once again for choosing us. We hope to continue exceeding your expectations and providing an exceptional living experience.
submitted by Khadijah J. - |Recommended: YesN a — N a
response from property -If there's ever anything you need, any suggestions you'd like to share, or any way we can continue to enhance your time here, please don't hesitate to reach out. Your happiness is our priority, and we're here to support you in any way we can. Thanks, The Flatts

The above reviews are pre-selected by Capstone Real Estate Investments, LLC and do not represent all submitted reviews by current residents, guests, and/or prospective residents. This web page is intended to provide potential residents with customer provided feedback regarding this community and its services. Some reviewers may have been asked to leave an honest review through electronic communication and/or participated in an honest review promotion.